FREE SHIPPING
The Jacket Maker offers free shipping, on all orders, with no minimum order sizes or special exceptions. Just because shipping is free doesn't mean it should take a long time. The Jacket Maker understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
DELIVERY TIMELINES
Non-prime products are made to order and are shipped within 10 business days. However, it can take up to 20 business days for your item to be shipped. Prime products are ready in stock and are shipped the next day from placement of order.
We strive to minimize fulfillment time for our custom orders as well. After confirmation of details such as measurements, we usually dispatch made-to-measure orders within 3-5 weeks and bespoke orders within 12-15 weeks.
After dispatch, shipping usually takes 3-5 business days for the items to be delivered to your doorstep.
DELIVERY
We accept and ship orders to the following countries: New Zealand, Canada, Germany, Ireland, Malaysia, Qatar, Singapore, UAE, and USA.
COURIER SERVICE
In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
APO/PO BOX ADDRESSES
For your safety and security, we do not deliver to APO, FPO or PO box addresses.
DUTY
In case the duty is charged by the customs, we will cover the amount of duty. The customer will have to accept the delivery paying the duty. Once the duty is paid, the receipt needs to be shared with us. The reimbursement can take up to 5-7 days.
COMPLIMENTARY ITEMS
Orders exceeding 10 products don’t include complimentary items by default. Exceptions may apply in cases approved by our customer support representatives.
OTHER POLICIES
Once the payment is received, the customer will be notified via email of order confirmation.
Once we ship the order and provide a tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer's responsibility to contact the courier company. We recommend you to follow up with the courier once you are provided with the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and in this case, we won’t be responsible.
If you have multiple orders that are all shipping to the same address, we may combine them into a single shipment at our own discretion (unless otherwise instructed) to save time and money.
Once your order is dispatched, we can not reschedule the delivery to a different address. The customer will have to contact the respective courier company for further actions or a solution.